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Journal

Gmail Web App

8/29/2024

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Somehow, someway I managed to go the entire year of 2023 and only post 1 new item to this site! I'd like to report that was due to some exciting new business venture or lifestyle change but alas, that is not the case. As I've mentioned before sometimes "Life Gets In the Way" and that's ok. 

That being said, let me leave you with one tip I was able to discover the other day that might help you as well.

I was 
forever frustrated with the fact that when using the Gmail web app there would be times while viewing the new email in the reader, it would just vanish from my inbox. Not vanish from the reader mind you, but only in the inbox pane. I would have to refresh the app for it to appear again. After much fruitless googling (irony intended) I made the following updates which seems to have corrected it.

While in Gmail, go to settings 
→ see all settings → Inbox → Inbox type: default, then uncheck all the category types leaving only Primary. The theory is Gmail was trying to figure out how to categorize the new email while I was viewing it. Since I don't really care about the category types turning off the functionality isn't a problem for me. So far so good on the results!
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Christmas Dinner Prayer

1/20/2023

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A few years ago, we found ourselves hosting the traditional family Christmas dinner. Not just my immediate family mind you, but the broader family including sister, brother-in-law, niece and nephew and (gulp) in-laws! Now, there is a lot of preparation that goes into planning any dinner really, but in particular the official Christmas dinner. Unlike Thanksgiving where tradition dictates Turkey, the sky really is the limit. What perhaps receives a little less advanced planning, however, is the prayer preceding the meal.

In terms of the prayer, I couldn’t help but feeling this particular year included a bit more scrutiny as my father-in-law is a retired minister. As would be expected, I needed to say a few words before we ate but I really had no idea what they would be. For so long, we have always used the tried and true “Come Lord Jesus be our quest, and let these gifts to use be blessed” prayer because of the kids. It had become so ingrained in my thinking I wasn’t even sure how to go about offering thanks in a more meaningful way. So, in such times of uncertainty and deep philosophical questioning I did what I always do.

I turned to Google.

Surely, there are some fantastic prayers I could find on the internet that would fit this occasion perfectly. Apparently there are not.

At least none that I could find to my satisfaction. I wanted something that was simple, but impactful. Something people could hopefully take with them and enjoy later. Spiritual leftovers if you will.

Frustrated from my hours of Googling I finally decided to write something myself. Here is where you come in my friends. If you too, are searching for a Christmas dinner prayer and you aren’t quite sure what it should be, perhaps your internet search will lead you here.  Feel free to use, change, or even ignore the following.


Heavenly Father:

Love brought Jesus to this earth, and love brings us now to this Christmas table

As we bow our heads, we give thanks. We Thank you for the opportunity to gather in your name, and we thank you for the opportunity to live our lives in a way that would bring you glory and honor.

But as we fall so short of taking advantage of those opportunities, we most of all give thanks for the salvation you have provided us through your Son Jesus Christ - whose birth we celebrate today. 

And It is through that birth we are forever reminded; “the light shines in the darkness, and the darkness cannot overcome it”.

In your name we pray.

Amen
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Return to Office

5/10/2022

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I’ve recently begun to make token visits back to the office over the last couple of weeks. Not because I wanted or really needed to, but rather it’s just one of those things expected of management. What immediately struck me, and still continues to, is it now feels completely foreign and uncomfortable to be sitting in my office office rather than my home office.

My, how times have changed!

I feel very unproductive when I’m there. That particular and unique muscle memory is gone, and it’s going to take some time to get it back.  I share this as a warning to all leaders/managers......

Your employees are going to feel the same way.

​Just because folks are now returning to the office in some form, that doesn’t mean they will immediately be able to fall back into that routine. Just like the struggles that surfaced when work from home began, so too will surface with return to office.

​So, be patient and understanding. You handled a cat walking in frame on a video call - you can handle this too!
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What I’m Reading, Watching & Listening To

4/15/2022

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Every so often someone will ask me to recommend something good to read, watch or listen to. This was particularly true in 2020 - 2021 when we were either shut out from the majority of the world, or simply looking for a diversion from the current hardships. 

Truth be told though, I’m always a little hesitant to respond to questions like that.

While I feel I have some pretty poignant thoughts on leadership, customer experience or process improvement, my binge watching of “Beat Bobby Flay” might not exactly offer the same level of insights. Be that as it may, the following is my current status and thoughts around what I’m reading, watching and listening to.

Reading
I’ll be honest. I’ve gone an embarrassingly long time without picking up a book (and that includes the digital kind) for just the sheer enjoyment of it. It’s not that I stopped enjoying reading, or didn’t have the time. It was just that I was filling up that time with something else. Work, kids, house/yard chores all have a way of sneaking in and demanding more attention. Having recently decided to become a bit more intentional about picking up the habit again, I’m currently reading:


  • “Greenlights” by Matthew McConaughey
  • “The Little Book” of Hygge by Meik Wiking

“Greenlights” was a gift from my wife and probably not one that would have hit my radar on its own. That being said, I do enjoy hearing McConaughey’s perspective on life and how to live it.  Hygge (Danish sense of coziness and well being) has long been a topic of interest for me, and I thought it was finally time I read this well known book on the subject.

Since I’ve already confessed to not having read for a long time, it won’t surprise you to learn I don’t have any current recommendations. However, there are a couple of older books that still jump out to me as excellent reads. 


  • “Unbroken” by Laura Hillenbrand
  • “The Shack” by Wm. Paul Young

Being a World War II buff “Unbroken” was a must read for me. It’s the amazing true life story of Louie Zamperini written by Hillenbrand who also authored “Seabiscuit” (another great book). If you’ve ever pondered Heaven or God, “The Shack” does an excellent job of addressing the how’s and why’s that inevitabley surface with that kind of exploration. The book moved me like none other. 

Watching
Unlike what my reading track record produced, my what to watch list is top rate! While most of these are pretty common and won’t necessarily surprise you, they all are definitely binge-worthy (a skill I honed over the last 2 years).

Two series that I loved and recently rewatched are:


  • Game of Thrones (HBO)
  • Silicon Valley (HBO)

I was surprised to learned that rewatching was at least AS enjoyable as the first time, and perhaps even MORE so. There were some subtleties that I just missed the first time around, and discovering them later on was so much fun! I imagine the same is true for books.

In no particular order, you can’t go wrong watching the following series. Some were specific to the pandemic lockdown, and others more recent.


  • The Crown (Netflix)
  • Broadchurch (Netflix) - Each season brings a new crime to solve
  • The Queen’s Gambit (Netflix)
  • The Fall (Netflix) - Irish serial killer
  • Homeland (Hulu) - Originally aired on Showtime
  • Defending Jacob (Apple TV)
  • Tehran (Apple TV)
  • The Last Kingdom (Netflix) - Not as good as Game of Thrones, but it helped fill the void
  • Messiah (Netflix) 
  • The Night Manager (Prime)
  • Cobra Kai (Netflix) - Really silly, but fun if you remember the original movie
  • Servant (Apple TV)
  • Greatest Events of WWII (Netflix) 
  • For All Mankind (Apple TV) - Would you drop a new season already?!
  • Ted Lasso (Apple TV) - It’s enjoyable enough, but I think I’m the only person who doesn’t absolutely love it
  • The Sinner (Netflix) - Currently airs on USA
  • Mindhunter (Netflix) - FBI forms unit to track serial killers
  • Ozark (Netflix) - Duh
  • Succession (HBO)
  • Dopesick (Hulu)
  • The Handmaid’s Tale (Hulu)
  • wecrashed (Apple TV) 

Listening
Like so many others, since 2020 I’ve been working from home and that looks to remain for the foreseeable future. As a result, my Spotify subscription gets a heavy workout.

During the day, you’ll find me listening to low-fi chill music. The “Workday Lounge” playlist curated by Spotify is usually my go too. Others like “Chill Tracks” and “Chillhop”  are in the rotation as well. During the previous two summers my wife and I would grab a bottle of wine and sit on our back deck for some Parisian cafe vibes. Playlists like “French Cafe Lounge” would help set the mood.

All other times I’m usually listening to my personal “Liked” playlist. Unfortunately, it’s not natively shareable.
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In Memoriam

8/15/2021

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Truman Miller: December 17, 1924 - August 4, 2021

I’ve spent my entire life visiting my Uncle Truman and Aunt Roxie in southern Missouri. As a kid, my Dad and I would come down every year to quail hunt, and Truman would walk with us (as chores allowed!) over this good creation. Later, I would bring my own family down to share in the love and warmth offered by Truman and Roxie. I’ve always felt the Ozarks were in my blood – Truman is a big reason why.

Faith and Family. That’s what Truman lived every single day, and that’s what he has inspired in me.

All my love,
​
Bart


​
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The Sweet Setup Interview

3/1/2021

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I recently had the pleasure of being interviewed by The Sweet Setup describing my workspace and some of the tools I use. See the full article with pics here. ​
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You Want What, When?!

11/21/2019

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Have you ever noticed a lot of the productivity experts who say "it’s ok to say no", and "you need to create margin in your work day", are self-employed?

Um….I’m playing catch up here, but with no boss (or bosses) isn't that a whole lot easier to do? What about the rest of us who have senior management asking us to chase after a variety of shiny objects, and personnel we are trying to support through the latest flu outbreak?

The fact is, it’s really hard to say no (or even career limiting) even though the benefits it would bring are undeniable. We can’t control when a boss, or customer, will come to us with a problem or request. The good news though, is we can control what we do from that moment on. The chaos and disruption that occurs around us doesn’t have to influence how we respond to it. As a matter of fact, it can’t. Our health and welfare depends upon it.

To be our best selves doesn’t mean to drop everything and jump on the latest emergency that has been tossed into our lap. It does mean to focus on what matters at that moment, and have a system by which you can capture and process new items in an effective and efficient manner. There are many ways to do this, and even more people offering advice. Here is the routine that works for me:

Morning
​
  • Respond to urgent tasks/issues​
This could either be carry over work from the previous day, or acknowledgment of new items just received (usually via email, occasionally voicemail). I perform triage to determine urgency and set the stage for next steps, take whatever action might be needed, or provide updates to work already in motion.
​
  • Creative/Deep thought work
For me, mid morning is when I’m typically at my best. I’m sufficiently caffeinated, the initial fires of the day have been dealt with, and I can spend concentrated time on work which is more complicated or mentally intense. Often, I can dedicate at least 90 minutes of generally uninterrupted time to the day’s more challenging tasks. That would include things like:
  • Presentations
  • Brainstorming
  • Projects

Lunch

Here is when I take a bit of a break and recharge a little. I almost always have brought my lunch in so I’ll eat in my office, and wrap up any loose ends from the morning work. After that, I’ll go outside, or somewhere nearby, to walk and clear my mind.

Afternoon
​
  • New tasks/issues
After my walk I’ll dedicate the early afternoon to the non-urgent work (as determined from morning triage) from the previous day or new items that came in today. If a new item should come in that is high priority I’ll take immediate action as described earlier.

  • Administrative tasks
Mid afternoon is dedicated to performing the functions that come with the managerial title: one-on-ones, filling out expense reports, attending meetings, etc. This is intentional as my energy level is starting to diminish at this point, and typically these type of tasks require less creativity.

  • Follow up on necessary items
Late afternoon is dedicated to follow up and communication. I’m looking for updates others are providing, and reviewing my body of work for any end of day changes which may need to occur.
​
  • Finalize and prepare for tomorrow

Before I walk out the door I take another look at my email, voicemail etc. to ensure nothing has slipped through the cracks. It is at this time I make a list of the top 3 issues I want to address in the morning. This allows me to not waste time tomorrow determining where to begin.

So let's be honest. This routine doesn’t prevent the shiny object chase or any of the other thousands of interruptions which could and will occur. Things happen which require changes to be made, and new priorities to be established. What I have found though, is while this system doesn’t prevent the craziness it prevents me from becoming crazy right along with it. There is a sense of calm and order knowing I’ve got a game plan and general structure to see me through the day.

One last piece of advise. Coffee. Always coffee.


Side notes that make the system work:
  • All items are captured in Zenkit (online tool for task and project management work similar to Notion) which allows me to easily update and keep track of everything. All outbound communication is sourced from here.
  • I send an acknowledgment of receipt on all incoming items in order to establish a sense confidence. I also provide daily updates on all items unless I've stated a specific time it will occur.
  • I have an inbox zero policy. This means I’m reviewing all emails upon receipt, and I’m not using my inbox as a task list. This does require effort outside of the office, but long gone is the traditional view of an 8-5 job that has a defined beginning and end.
  • Meetings pop up all the time. To the extent I can, I’ll schedule during the Administrative task period or in between work periods (ie - after "Respond to urgent tasks/issues", but before "Creative/Deep thought work")
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5 Career Tips

11/13/2019

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We love lists...Christmas lists, bucket lists, task lists. Even Arya Stark* had a list.

*Game of Thrones confession: I actually liked season 8.

Lists are tricky though. They try to convince us life and success can be wrapped up in a few simple steps. If we can just accomplish what's on the list all will be good. Happiness and contentment are just a few checkboxes away.

Of course, it’s never that easy. The reality is lists represent a beginning. An initial structure of clarity and focus to begin the pursuit we are targeting, rather than a final roadmap to our destination. That’s because every moment is fluid. If we stay so locked into the lists, we lessen our ability to pivot and consider other variables as they present themselves. However, if we consistently vet and groom our lists, we can then make intentional and purposeful decisions throughout as new information, problems, and opportunities arise.

With all that being said, I was asked recently what would be my top 5 career tips for someone starting out. A career tip list if you will. I think the following is a good place to start.


  1. ​Network with as many as people as you can; particularly those displaying the characteristics you admire or even envy most. That means getting out of your comfort zone and approaching people in an open, humble, and honest manner. You might be of the opinion, as I once was, hard work alone produces the rewards. It doesn’t. Get to know those individuals who are different than you.
  2. Don't consider your work life different or separate from your personal life. You are not two people. Values and intentions are foundational and need to show up no matter what you are doing, or where you are doing it.
  3. Being bored or complacent is a warning sign. If you experience either or both, it’s time to make a change. That doesn’t necessarily mean looking for a different job. That could also mean volunteering for work outside of your comfort zone.
  4. Keep a running list (yes, I get the irony here) of significant or meaningful accomplishments and credentials. This can serve two purposes. First, it makes writing things like resumes and reviews so much easier. Trust me, at some point, someone will ask you to detail out your accomplishments for the past year. Secondly, it provides you the opportunity to identify gaps and areas of improvement in your portfolio of work.
  5. Don't ever consider your work, or worth, less than someone else’s, or somehow they are more important than you. Every job and person is meaningful. Determine what can you learn from them, and what can you share with others. Sometimes, the learning may even take the form of what not to do. Contribution and value are not dependent upon age, title or salary despite some people telling you otherwise. They are, however, dependent upon effort. Make sure yours is evident.
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The Five Dysfunctions of a Team

12/17/2018

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I've developed a book club styled course based on "The Five Dysfunctions of a Team" by Patrick Lencioni. We talk about the ideas around team and teamwork, and how that's meaningful in our lives. Response has been fantastic! If interested in exploring how this conversation can be impactful to your group, reach out to me here.
The ​presentation you put together for the Consumer Loyalty and Channel Residential leadership groups was done so well, if you had come from outside the organization, I would have thought it was a high-level leadership workshop. It gave the leadership team, including me, great insight in how to lead when faced with challenge. I hear them refer to your course often to tackle issues
- Juaquin Orosco, Human Resources
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Life Gets in the Way

2/15/2018

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We’ve all heard that expression before. When we want to take that super cool trip, or stay out a little bit longer, or buy that really expense piece of tech…...but we don’t.

Why?

Because life gets in the way. Other responsibilities, priorities, duties, obligations….all the boring stuff calls out to us. And because we want to be good, decent, upstanding people we listen and comply.

A pretty grim picture, huh?

But maybe life isn’t getting in the way. Maybe it’s just THE way. It’s life - neither good or bad in and of itself, but rather the result of what we make of it. The culmination of our actions is a big ingredient of life yes, but also it’s the sum of our principles and values.

Is flying to the caribbean, listening to the last band’s curtain call, and filming it all on your iPhone X fun? You bet it is. Does it make for a good life? Maybe...less so if the sacrifice to do so means it negatively impacts those who rely on the boring stuff - kids, spouses, etc.

My point is, don’t worry if it feels like your life isn’t living up to those captured in your instagram and twitter feeds. The exciting, fun stuff is easy to capture...that’s why it’s on social media. The boring, real….and meaningful stuff is hard, and not much glory in it. But the joy can be found in showing up and gutting through it then realizing something was made better because of it.
​
Hey, grab the fun when and where you can and enjoy it. But that’s not your whole life, and if we can tweak our definition of joy just a bit, there’s a whole lot more of it to be found.
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    • 5 Career Tips
    • Christmas Dinner Prayer
    • Gmail Web App
    • Gmail Web App
    • In Memoriam
    • In The Beginning
    • Life Gets In The Way
    • Life Rules And A Father's Response
    • Return To Office
    • The Five Dysfunctions Of A Team
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    • The Sweet Setup Interview
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